🔄 Refund & Return Policy — Arishaamart

At Arishaamart, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

📦 Return Eligibility:

You may return a product if:

  • It was delivered damaged, defective, or not as described.

  • The return is initiated within 3 days of receiving the product.

  • The item is unused, in its original packaging, and includes proof of purchase (receipt/invoice).

❌ Non-Returnable Items:

  • Products that have been used, worn, or washed.

  • Items without original packaging or missing parts.

  • Perishable goods, hygiene items, or custom-made products (unless defective).

🔁 Return Process:

  1. Contact us at info@arishaamart.com or call +243 848 445 560 within 3 days of delivery.

  2. Provide your order number and details of the issue (with photos if applicable).

  3. Our support team will guide you on how to return the item.

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

💰 Refunds:

  • If your return is approved, your refund will be processed within 7 business days.

  • Refunds will be issued via your original payment method (mobile money, bank transfer, or cash if applicable).

  • If the item was defective or the mistake was ours, we will also cover the return shipping cost.

🔄 Exchange:

  • We offer exchanges for the same product if it’s damaged or defective.

  • If the product is out of stock, we’ll offer an alternative or full refund.

📍 Contact Us:

For any return or refund-related questions, feel free to contact: